Canadian & International Payment & Shipping Options
We ship from our studio in the Austin, Texas (USA) area.
Processing and Delivery: Processing time varies per item- be sure to check each item you are purchasing for the processing time. Most personalized items ship within 1 week of purchase. Orders will be grouped together to ensure the lowest shipping cost for you, so please calculate delivery time according to the product with the longest processing time.
All shipping rates are calculated at checkout based on your location and products in your cart.
Customs, Duties, VAT, Taxes:
International shipments are sometimes subject to additional customs fees and taxes before delivery. As the buyer you are responsible for these fees. We declare the full value on international customs forms, and it is illegal for us to mark a package as "gift."
Cancellation and returns:
Modifying an Order: Please note that because our products are personalized, orders cannot be modified or cancelled once they are placed. Be sure to double check all spelling, capitalization and dates where applicable. We engrave exactly as typed.
Personalized Items: Personalized items are non-refundable once your order is placed. This includes custom engraved items, custom printed items, and any other gifts or items that include personalization. If an error is made on our end we will replace the item at no charge.
Returns: Please contact us within 30 days of receipt if you are dissatisfied with your purchase. All returns must be authorized first. Returns without an RMA will not be accepted and will be subject to any reshipping charges incurred. Returns must be sent in a protective corrugated cardboard box or original packaging to prevent damage during shipment. You will receive a refund of the cost of the product only, shipping & handling fees are non-refundable. Buyer pays return shipping. Tracking must be included on your return shipment.
Items not eligible for return: Used products, food/candy items, personalized products, digital goods, undergarments, sleepwear, earrings.
Exchanges: Please see return terms. Items are subject to return period. Items not eligible for return are also not eligible for exchange.