Personalization
Can text be changed on a plaque?
Yes we can customize any of the text on our plaques for you. Just type what you need changed in the personalization box on the product page. If we have any questions we'll get in touch.
Can you put my logo on a plaque?
Yes we can put your logo on a plaque. Some work better than others. We'll need a high resolution image- vector format is preferred for best results. You can contact us for details.
Will this name / text fit?
We can make just about anything fit! We will contact you if there is any problem with personalization.
Can I have a completely custom design made?
Yes! We're happy to work with you to make your vision a reality. Additional design fees apply. Please contact us.
Shipping & Returns
Can you deliver on a tight deadline?
Usually, yes! Please select expedited shipping at checkout. You can let us know your deadline. If we'll have any issue meeting your deadline we will get in touch. Expedited shipping also gets your order bumped to the front of the production line.
What is your turnaround time?
Our turnaround time can vary due to seasonal volume, but in general we aim to get orders out within 1 week. Expedited orders typically ship within 1-2 business days.
What shipping service do you use?
We use USPS or UPS, depending on the destination.
How long does delivery take?
Delivery takes approximately 3-5 business days for standard, and 1-2 business days for expedited.
Will I receive a tracking number?
Yes. You will receive an email with tracking details as soon as your order is ready to ship.
Do you accept returns?
Personalized items cannot be returned, however if you are not satisfied with your order for any reason please contact us and we will make it right.
What if my order arrives damaged?
In the very rare chance that an order arrives damaged, we are happy to replace your plaque free of charge.
Where do you ship from?
We ship from Austin, Texas.
About Marked Moments
Where are your plaques made?
All of our plaques are proudly made in the USA and printed in our studio in Austin, Texas.
Do you have a physical storefront?
No, we are online only which helps keep our prices low for you.
Who runs Marked Moments?
We are a family-owned business from Austin, Texas. Currently in charge are Ela & Travis, a husband and wife entrepreneurial duo. We also have two kids and a dog. The dog is very helpful in our studio.
How can I contact you?
You can contact us through our live chat or our contact form at the bottom of this page.
Still have questions?
Let customers speak for us
from 62 reviewsI ordered a plaque and it arrived on time and was beautiful. Very happy with it.
Will be ordering again, and I highly recommend Marked Moments Keepsakes to everyone!
Omg the plaque is so beautiful
Thank you so much 😊
I cannot express how pleased I was with my plaque! You kept me informed about my order and wasn't expecting to receive it so quickly! Can’t wait to see the look on Mayor Woods’ face when he opens his gift! I TRULY LOVE IT! Thank you for allowing me to express opinion ! Great job!!!!
Extremely pleased with the final product and will be ordering more in the near future. Customer service and communication was excellent. Highly reccommend! AAA+++
The quality is wonderful. We are very happy with and have received many compliments.
Absolute fantastic. Ordered for winning the championship in bowling. Awesome plaque, fast shipping.
Kudos to Travis of “Marked Moments Keepsakes” who willingly worked with my emailed to him description of a personalized COMMERCIAL PILOT plaque. It was perfect and rounded out a pilot’s collection of earlier matching plaques for FIRST SOLO, PRIVATE PILOT and INSTRUMENT RATING. Well done Travis!
Had a great experience all around between quality of the product to communication to interaction with the company. Thank you for going above and beyond for me
Very well done and appreciated
I bought this plaque for my employee's 15 year anniversary and when I received it, it was well made and beautiful! High recommend these plaques.
Personalized Engraved Hammer 16oz - Custom Message
The coach's plaque was done expertly and was greatly appreciated by the coach and the supporting parents. Delivery was quick since I had waited a little too long, but had in time for the dinner banquet
My doctor and I both loved the plaque! It was beautiful and would recommend it to anyone! Thanks for the outstanding service and accurate work! I needed quick service and received the plaque in only 3 days!