Customize your order


Can text be changed on a plaque?

Yes we can customize any of the text on our plaques for you. Just type what you need changed in the personalization box on the product page. If we have any questions we'll get in touch.

Can you put my logo on a plaque?

Yes we can put your logo on a plaque. Some work better than others. We'll need a high resolution image- vector format is preferred for best results. You can contact us for details.

Will this name / text fit?

We can make just about anything fit! We will contact you if there is any problem with personalization.

Can I have a completely custom design made?

Yes! We're happy to work with you to make your vision a reality. Additional design fees apply. Please contact us.

Getting the Goods

Shipping & Returns

Can you deliver on a tight deadline?

Usually, yes! Please select expedited shipping at checkout. You can let us know your deadline. If we'll have any issue meeting your deadline we will get in touch. Expedited shipping also gets your order bumped to the front of the production line.

What is your turnaround time?

Our turnaround time can vary due to seasonal volume, but in general we aim to get orders out within 1 week. Expedited orders typically ship within 1-2 business days.

What shipping service do you use?

We use USPS or UPS, depending on the destination.

How long does delivery take?

Delivery takes approximately 3-5 business days for standard, and 1-2 business days for expedited.

Will I receive a tracking number?

Yes. You will receive an email with tracking details as soon as your order is ready to ship.

Do you accept returns?

Personalized items cannot be returned, however if you are not satisfied with your order for any reason please contact us and we will make it right.

What if my order arrives damaged?

In the very rare chance that an order arrives damaged, we are happy to replace your plaque free of charge.

Where do you ship from?

We ship from Austin, Texas.

Who we are and the products we offer

About Marked Moments

Where are your plaques made?

All of our plaques are proudly made in the USA and printed in our studio in Austin, Texas.

Do you have a physical storefront?

No, we are online only which helps keep our prices low for you.

Who runs Marked Moments?

We are a family-owned business from Austin, Texas. Currently in charge are Ela & Travis, a husband and wife entrepreneurial duo. We also have two kids and a dog. The dog is very helpful in our studio.

How can I contact you?

You can contact us through our live chat or our contact form at the bottom of this page.

Still have questions?